Privacy Policy

1. Introduction

Welcome to Vroom! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy.

2. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

Personal Data

Personally identifiable information, such as your name, email address, and date of birth, that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service, such as online chat and message boards.

Derivative Data

Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Service from a mobile device and have enabled location services.

Data From Social Networks

User information from social networking sites, such as Apple's Game Center, Facebook, Google+, Instagram, Pinterest, Twitter, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. This information may also include the contact information of anyone you invite to use and/or join the Service.

User-Generated Content

We collect user-generated content that you post to the Service. This includes, but is not limited to, trip details (titles, descriptions, images), posts, comments, and messages.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Email you regarding your account or order.
• Enable user-to-user communications.
• Generate a personal profile about you to make future visits to the Service more personalized.
• Increase the efficiency and operation of the Service.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Notify you of updates to the Service.
• Offer new products, services, mobile applications, and/or recommendations to you.
• Perform other business activities as needed.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Process payments and refunds.
• Request feedback and contact you about your use of the Service.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.
• Send you a newsletter.
• Solicit support for the Service.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interactions with Other Users

If you interact with other users of the Service, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

Online Postings

When you post comments, contributions or other content to the Service, your posts may be viewed by all users and may be publicly distributed outside the Service in perpetuity.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Service. These companies may use information about your visits to the Service and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

5. Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze traffic, and for other purposes described in this policy.

What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, mobile phone) when you visit a website. They help websites work more efficiently and provide information to the site owners.

Types of Cookies We Use

We use the following categories of cookies on our Service:

• Strictly Necessary Cookies: These cookies are essential for the Service to function properly. They enable core functionality such as user authentication (keeping you logged in) and account management. Without these cookies, parts of the Service may not function correctly.
• Performance Cookies: These cookies collect information about how you use our Service, such as which pages you visit and if you experience any errors. This data is aggregated and anonymous and is used to help us improve how our Service works. For example, we use Google Analytics (see "Third-Party Cookies" below) for this purpose.
• Functionality Cookies: These cookies allow the Service to remember choices you make (e.g., your username, language, or region) and provide enhanced, more personal features. For example, they can be used to remember your login details or customization preferences.
• Marketing Cookies: These cookies may be used to track your browsing habits and activity on our Service and other websites to show you advertisements that are more relevant to your interests. We will seek your consent before deploying these cookies where required by law.

How We Use Cookies

Specifically, we use cookies and other tracking technologies to:

• Authenticate your access to the Service.
• Remember your preferences and settings.
• Understand how our Service is being used and to improve its performance.
• Personalize your experience on our Service.
• Deliver relevant advertising, with your consent where required.

Managing Cookies

You have several options to control or limit how we and our partners use cookies and similar technologies:

• Browser Settings: Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or to delete certain cookies. Please note that if you choose to block cookies, this may impair or prevent due functioning of the Service.
• Cookie Consent Tool: Where required by law, upon your first visit to our website, you may be presented with a cookie consent banner or tool. This tool allows you to choose which categories of cookies you accept or reject.
• Third-Party Opt-Outs: For third-party advertising cookies, you can often opt-out through industry opt-out programs like the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI). For Google Analytics, you can opt-out by installing the Google Analytics Opt-out Browser Add-on.

Please note that disabling cookies may affect the functionality of our Service.

Third-Party Cookies

We may use third-party service providers to help us operate our Service and for the purposes described above. For example, as mentioned, we use Google Analytics to understand how our Service is used. These third parties may set their own cookies on your device. This Privacy Policy does not cover the cookies used by any third parties, and we are not responsible for their privacy policies and practices.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

8. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

9. Options Regarding Your Information

Account Information

You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided below

If you terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

• Noting your preferences at the time you register your account with the Service
• Logging into your account settings and updating your preferences.
• Contacting us using the contact information provided below